Privacy Policy
Gridko LLC Privacy Policy
Effective Date: August 13, 2026
Last Updated: August 13, 2026
1. Introduction
Gridko LLC (“Gridko,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and business information you provide to us.
This Privacy Policy explains how Gridko LLC collects, uses, stores, protects, and discloses information obtained through:
Gridko.com
Gridko online forms
Request A Quote forms
Contact forms
Dealer inquiries
Product inquiries
Email communications
SMS and MMS communications
Telephone communications
Customer service interactions
Advertising and marketing platforms
CRM systems
E-commerce or payment-related interactions
Other communications or services operated by Gridko LLC
This Privacy Policy applies to information collected by Gridko LLC through its website and business operations.
By using our website, submitting information to Gridko, requesting information, purchasing products or services, or otherwise interacting with us, you acknowledge the practices described in this Privacy Policy.
2. Business Information
Legal Business Name: Gridko LLC
Business Type: North Carolina Limited Liability Company
Business Address: 2690 Salisbury Hwy, Statesville, NC 28677
Website: https://gridko.com
Email: [email protected]
Phone: +1 828-344-5537
Gridko LLC manufactures and provides commercial hauling and roll-off equipment and related products and services for businesses and customers in industries including waste management, construction, landscaping, agriculture, and related commercial applications.
3. Information We Collect
Gridko may collect information that you voluntarily provide as well as certain information collected automatically when you interact with our website or services.
3.1 Personal Information
Personal information may include:
First and last name
Email address
Telephone number
Mailing or billing address
Company name
Job title
Business information
Preferred contact method
Information provided in forms or inquiries
3.2 Quote and Product Inquiry Information
When requesting a quote, product information, dealer information, or assistance, we may collect information such as:
Product or equipment requested
Trailer configuration
Product specifications
Intended use
Quantity
Business type
Delivery location
Project requirements
Purchase timeline
Financing-related interests
Other information voluntarily provided in connection with the inquiry
3.3 Transaction Information
If you purchase products or services from Gridko, we may collect information related to:
Orders
Quotes
Invoices
Purchase history
Delivery details
Product configurations
Warranty inquiries
Service requests
Customer support history
Payment information may be processed through third-party payment processors, financial institutions, accounting platforms, or other service providers. Gridko does not intentionally store complete payment card information unless required for a legitimate business purpose and handled through an appropriate secure system.
3.4 Website and Technical Information
When you visit Gridko.com, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Date and time of visit
Website interactions
Approximate geographic area
Cookie identifiers
Advertising identifiers
Analytics information
3.5 Communications
We may maintain records of communications with Gridko, including:
Emails
SMS or MMS messages
Telephone call information
Customer service communications
Form submissions
Quote requests
Dealer applications
Product support inquiries
Where permitted by law and appropriately disclosed, telephone calls may be recorded or transcribed for training, quality assurance, customer service, security, or business recordkeeping.
4. How We Collect Information
Gridko may collect information:
Directly from you
Through Gridko.com
Through contact forms
Through quote request forms
Through dealer applications
Through online checkout or purchase processes
Through telephone calls
Through SMS communications
Through email communications
Through social media interactions
Through advertising campaigns
Through cookies and analytics technologies
Through authorized service providers performing services on our behalf
We only use personal information for legitimate business purposes and in accordance with applicable requirements.
5. How We Use Information
Gridko may use information to:
Respond to inquiries
Prepare and provide quotes
Process orders
Provide requested product information
Communicate about products or services
Coordinate manufacturing or fulfillment
Arrange delivery
Provide customer service
Provide warranty or product support
Manage dealer inquiries and relationships
Process transactions
Maintain business records
Improve our products
Improve our website
Improve customer service
Analyze website performance
Measure marketing performance
Prevent fraud and abuse
Protect our business and customers
Comply with legal obligations
Send communications for which the recipient has provided the appropriate consent
We do not use SMS opt-in consent as authorization for unrelated companies to send marketing messages.
6. SMS and MMS Communications
Gridko may offer customers and prospective customers the option to receive SMS or MMS communications.
Depending on the specific opt-in provided, messages may include:
Quote follow-ups
Product inquiries
Customer service communications
Order updates
Delivery or scheduling information
Product availability information
Account-related communications
Requested business communications
Promotional or marketing communications when separately authorized
Consent to receive text messages is not a condition of purchasing Gridko products or services unless otherwise permitted by applicable law for a specific transactional purpose.
Message frequency may vary based on your interaction with Gridko.
Message and data rates may apply according to your mobile carrier and wireless plan.
SMS Consent
Gridko sends automated or recurring marketing text messages only when the recipient has provided the consent required for that type of communication.
Providing a telephone number alone does not automatically constitute consent to receive promotional text messages.
Where an SMS consent checkbox is presented, the checkbox is optional and must be affirmatively selected by the user.
SMS consent is specific to Gridko LLC and is not transferable to another business for that business’s independent marketing purposes.
SMS Opt Out
You may revoke consent to receive SMS communications at any time.
Reply:
STOP
to a Gridko text message to opt out.
We may send a one-time confirmation message acknowledging your opt-out request.
After your opt-out request has been processed, Gridko will stop sending messages covered by that request unless you subsequently provide consent again.
SMS Help
Reply:
HELP
for assistance with Gridko SMS communications.
You may also contact Gridko at:
Email: [email protected]
Phone: +1 828-344-5537
7. Mobile Information and SMS Consent Privacy
Gridko treats telephone numbers, mobile information, SMS opt-in records, and messaging consent as protected information.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Gridko does not sell, rent, transfer, or provide SMS opt-in consent to another company so that the company may independently send marketing or promotional text messages.
Mobile opt-in information and SMS consent are used only for the messaging program and purposes for which the individual provided consent, except when disclosure is required by law.
Service providers that support Gridko’s messaging infrastructure, CRM, telecommunications systems, or customer service operations may process information on Gridko’s behalf as necessary to provide those services. Such access does not authorize those service providers to use Gridko customers’ SMS consent for their independent marketing.
8. Disclosure of Personal Information
Gridko may disclose personal information when reasonably necessary to operate our business.
Categories of recipients may include:
Service Providers
We may use service providers for functions such as:
Website hosting
CRM management
SMS and telecommunications
Email delivery
Customer support
Payment processing
Accounting
Analytics
Advertising
IT services
Cybersecurity
Shipping
Transportation
Product delivery
Manufacturing support
Professional services
Service providers are authorized to process information only as necessary to provide services to Gridko or as otherwise permitted by applicable law and their agreements with Gridko.
Business Operations
Information may be disclosed when reasonably necessary to complete a transaction or provide a service requested by the customer.
For example, certain customer or delivery information may need to be provided to:
Freight providers
Delivery companies
Manufacturers
Installers
Vendors
Contractors
Payment processors
Only information reasonably necessary for the applicable service should be disclosed.
SMS consent and mobile opt-in information are excluded from disclosures for third-party or affiliate marketing or promotional purposes.
Legal Requirements
Gridko may disclose information when we reasonably believe disclosure is necessary to:
Comply with applicable law
Respond to lawful government requests
Respond to subpoenas or court orders
Protect Gridko’s legal rights
Enforce agreements
Investigate fraud
Address security incidents
Protect the safety of Gridko, customers, employees, or others
9. Sale of Personal Information
Gridko does not sell SMS opt-in information or SMS consent.
Gridko does not sell telephone numbers collected through its SMS messaging program for third-party marketing.
If Gridko’s practices regarding other categories of personal information materially change, this Privacy Policy will be updated as required.
10. Cookies and Tracking Technologies
Gridko.com may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, measure advertising, and provide relevant content.
These technologies may include:
Essential cookies
Functional cookies
Analytics cookies
Advertising cookies
Tracking pixels
Similar website technologies
Some technologies may be provided by third-party platforms used for analytics, website functionality, advertising, or performance measurement.
Users may be able to control certain cookies through browser settings, website cookie controls, or applicable privacy preference mechanisms.
Disabling cookies may affect the functionality of portions of the website.
11. Analytics and Advertising
Gridko may use analytics and advertising services to understand how visitors interact with Gridko.com and to evaluate advertising performance.
Information processed through these platforms may include:
Device information
Browser information
IP address
Page activity
Advertising interactions
Referral information
Cookie identifiers
Gridko does not provide SMS messaging opt-in consent to advertising platforms so that those platforms or unrelated businesses may independently send text-message marketing.
12. Data Retention
Gridko retains personal information for as long as reasonably necessary to:
Provide requested services
Fulfill transactions
Maintain customer records
Provide product or warranty support
Maintain financial and accounting records
Resolve disputes
Meet regulatory requirements
Enforce agreements
Protect legal rights
Maintain appropriate opt-in and opt-out records
Retention periods vary based on the type of information, the purpose for which it was collected, and applicable legal or operational requirements.
SMS consent and opt-out records may be retained as necessary to document messaging preferences and demonstrate compliance.
13. Data Security
Gridko uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against:
Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction
No website, electronic transmission, cloud platform, database, or storage system can be guaranteed to be completely secure.
Customers should use reasonable precautions when transmitting sensitive information electronically.
14. Your Privacy Choices
Depending on your location and applicable law, you may have rights regarding your personal information.
These may include the right to:
Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain information
Request information regarding certain disclosures
Limit certain uses of information where applicable
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
To submit a privacy request, contact:
Gridko may need to verify your identity before completing certain requests.
Applicable law may permit or require Gridko to retain certain information despite a deletion request.
15. Email Marketing
You may unsubscribe from promotional email communications using the unsubscribe mechanism included in applicable marketing emails.
Unsubscribing from promotional emails does not necessarily prevent Gridko from sending transactional, customer service, warranty, order, account, or other non-promotional communications when appropriate.
Email preferences and SMS preferences are handled separately.
Unsubscribing from email marketing does not automatically opt you out of SMS messages, and opting out of SMS does not automatically unsubscribe you from email, unless required by law or specifically requested.
16. Third-Party Websites
Gridko.com may contain links to websites, applications, social media platforms, financing providers, payment processors, or services operated by third parties.
Gridko does not control the privacy practices of independent third parties.
When you leave Gridko.com or interact directly with a third-party service, that company’s privacy policy and terms may apply.
We encourage users to review the privacy practices of third-party websites before providing personal information.
17. Children’s Privacy
Gridko’s website, products, and services are intended for businesses and adults and are not directed toward children under 13 years of age.
Gridko does not knowingly collect personal information from children under 13 through services directed to children.
If Gridko learns that personal information from a child under 13 was collected in circumstances where parental consent was legally required, we will take reasonable steps to address the information as required by applicable law.
18. Business Transfers
If Gridko undergoes a merger, acquisition, financing transaction, restructuring, bankruptcy, sale of assets, or similar corporate transaction, personal information may be transferred as part of that transaction as permitted by law.
Any successor receiving personal information will remain subject to applicable privacy obligations.
SMS opt-in consent may not be used by another business for independent marketing merely because information was transferred in connection with a corporate transaction. Any messaging use must remain consistent with applicable consent requirements.
19. Changes to This Privacy Policy
Gridko may update this Privacy Policy periodically to reflect:
Changes in business practices
Changes in technology
Changes in services
Changes in legal requirements
Changes in messaging practices
Changes in privacy requirements
When material changes are made, the Last Updated date at the top of this Privacy Policy will be revised.
Where required by law, additional notice or consent may be provided.
20. Contact Gridko
Questions regarding this Privacy Policy, personal information, or Gridko’s privacy practices may be directed to:
Gridko LLC
2690 Salisbury Hwy
Statesville, NC 28677
United States
Website: https://gridko.com
Email: [email protected]
Phone: +1 828-344-5537
For SMS assistance, reply HELP to a Gridko text message.
To opt out of Gridko SMS messages, reply STOP.